Terms & Conditions
Our 100% Money Back Guarantee
Our Self Study Training Course and PMP Exam Simulator are developed by certified Project Management Professionals (PMP)®. All training tools are developed based on the current version of the PMBOK® Guide, real life experience and lessons learned while successfully passing the PMP® Exam. We guarantee you will pass the PMP® Exam using our training courses, materials and PMP exam simulator, however your success is strictly dependent on your commitment to achieving your goals. Quite simply, we believe our PMP certification training program is the best and we stand behind it 100%.
The following are the details of our money back guarantee:
If you fail the test in your first (1st) attempt we will ($500 value):
- Analyze Your PMP® Exam Results
- Provide You a Custom Study Plan
- Provide Coaching Through the following:
- Free Access to the PM Group’s Premium Training Package for 90 days
- 2 Free Professional Coaching Sessions
- Email Communications with our PMP® Coaches
Please note: You must re-take the exam within thirty (90) calendar days from the date of the first exam.
If you fail the test in your second (2nd) attempt we will:
- Refund 100% of your money –
- Test results will need to be provided in order to credit your account
Refund Policy
If you feel you need a refund for some reason, please send us an email and let us know. Students may request a refund within 24 hours of payment for self-paced software (PM Group Exam Simulator, Self-study courses) provided the student has not used or accessed the content. Approved refunds can take up to 5-7 business days to process and appear on your account.
We record all transactions for possible proof to a credit card company along with all usage logs. Fraudulent chargebacks are illegal and we will send all information requested by your credit card company.
For coaching sessions, students may request a refund within 24 hours of booking or students may submit a request to customer service to reschedule their session up to 48 hours prior to their scheduled session. If request is received within the 48 hour window, the session will be marked as completed on the account. No refund will be granted in accordance with our refund policy.
Our Products and Services – Training Courses and Exam Simulator
Your Subscription Begins the First Time You Access the Course Materials or Exam Simulator. Within 24 hours of receiving your purchase confirmation, you will receive a second email containing a Username and Password for The PM Group USA Training site. Your subscription begins the first time you login and access the course or simulator. If you have any issues with accessing the training site, please send an email to customer service at customerservice@thepmgroupusa.com.
Users are Not Allowed to Share Account Access – Under no circumstances is it permissible for two or more people to share the same PM Group’s training account. The PM Group USA training subscriptions are not transferable, and cannot be shared or resold. Violation will result in account termination with no refund.
Users are Not Allowed to Teach or Instruct from PM Group’s Training Courses – Doing this is equivalent to sharing account access, and as stated previously is strictly prohibited.
You are Responsible for Verifying System Requirements – It is your responsibility to make sure your system is compatible with the following system requirements:
These requirements apply to both online Instructor Led Virtual and Self Study training courses along with the PM Group PMP® Exam Simulator. All training products must be viewed using a PC or laptop. They are not compatible with mobile devices. System Requirements are as follows:
- Adobe Flash® player 8 or later
- Javascript and Cookies enabled
- Pop-ups allowed
- Broadband connection (recommended 512 kbps or higher).
- Intel® Pentium® II 450MHz, AMD Athlon™ 600MHz or faster processor (or equivalent)
- MS Windows XP, 9, 10 or greater, Mac OS 10+
- Video adapter and monitor with Super VGA
- 1024 x 768 or higher screen resolution
- It is highly recommended to use Chrome when accessing the Online courses since many of the graphics will not display using IE or Edge
Site Disclaimer
Care has been taken in the compilation of this web site and its contents. The information, statements, and testing content contained on this site are believed to be correct. However, this site, its owners, operators, and/or representatives shall not be held liable for any loss, damage or inconvenience arising from potential inaccuracies.
No guarantee, warranty, or representation is made that you will pass the PMP® exam as a result of using this website, the training products or tools, coaching sessions, nor with regard to the general content of these pages.
This site, including its owners, representatives, administrators, and or employees, is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on information contained within the site. While the information contained within this site is believed to be accurate, no guarantee is given that the information provided in this Web site is correct, complete, and up-to-date.
Please read the terms and information carefully before registering to use this system. Accessing and/or registering for this service indicates that you accept these terms and understand this information.
The testing content within this web site has been prepared via the best efforts and knowledge of the parties involved. If you believe that any of the information here contains inaccuracies or requires updating, feel free to inform us via our contact form, and we will review your feedback.
PMI, PMP, and PMBOK are trademarks of the Project Management Institute, Inc. PMI has not endorsed and did not participate in the development of this site or the content contained within. PMI does not sponsor this information and makes no warranty, guarantee or representation, expressed or implied as to the accuracy or content. Every attempt has been made by The PM Group USA LLC to ensure that the information presented on this site is accurate and can serve as preparation for the PMP certification exam. However, The PM Group USA LLC accepts no legal responsibility for the content herein.
The information contained on this site should be used only as a reference and not as a replacement for officially published material. Using the information or the products purchased from this site does not guarantee that the reader/user will pass the PMP certification exam. No such guarantees or warranties are implied or expressed by The PM Group USA LLC.
For the avoidance of doubt, under no circumstances shall this site, its owners, its representatives, administrators or employees be held liable for any event of direct, indirect, incidental or consequential damage or loss in connection with, or arising out of, any information provided or omitted by them or by other parties in relation to this site.
We may revise the terms of this disclaimer at any time. You should therefore visit this page from time to time as the terms expressed herein are binding when using this site. For general questions or remarks about our policies, please contact us using our web site contact form.
If any part of this Disclaimer is held to be invalid or unenforceable, such invalidity of unenforceability shall not invalidate the entire Disclaimer as a whole. Rather the Disclaimer shall be construed as though it did not contain the particular provision held to be invalid or unenforceable and the rights and obligation of relevant parties shall be construed and enforced to such extent as shall be permitted by applicable law.
Privacy Policy
Your privacy is important to us. Using the PM Group USA website, you can buy products, access our exam prep resources and request support from our support team. To help you make decisions about the information you provide anywhere on our sites, this notice has been provided to outline our practices.
We use secure hosting accounts and other security measures to protect our database and any information provided.
When you order a product, the information you provide will never be shared or disclosed to other parties for any other reason.
Non-identifying information may be used to improve the site or be shared with advertisers. For instance, information that is collected regarding traffic to the site or specific pages may be shared, but this will never include any identifying information.
The PM Group USA also collects and records non-identifying information about website visitor behavior. This information is used to enhance user experience and is not shared with anyone.
